Veterinary Consulting.
helping practices reach new heights
At Encore Vet Group, we offer tailored Professional Consulting Services designed to empower independent veterinary clinics.
As your dedicated partner, we focus on creating happy, cohesive teams and ensuring your practice thrives. Our expert consulting team—led by Brenda Tassava Medina, CVPM, CVJ, MVLCE, and Carol Hurst, LVT, CVPM, CCFP, CVJ—brings decades of industry experience to help your practice thrive, offering personalized strategies that enhance team dynamics, streamline operations, and elevate patient care. Brenda and Carol share a passion for elevating the veterinary profession, working with independent practices to provide them with all the resources they have at their fingertips through the entire Encore Vet Group team.
With Encore Veterinary Consulting, your clinic’s success is our mission. Let’s work together to help you reach new heights and build a brighter, healthier future for your practice!
We offer a wide range of consulting services tailored to
meet your practice’s unique needs.
Our Consulting Services can help you…
- We offer 6-month and 12-month coaching plans to truly help you succeed! These plans include in-person visits,
weekly virtual calls and consistent support. Based on the strategic plan we build with you and your team after
our initial assessment of your needs, our visit, call cadence and resource support will be tailored to your
practice. - In some cases we are open to coaching projects that require a 3-month timeline such as client experience and
operational efficiency, building out training plans for your team, and similar needs. - The beauty of working with Encore Vet Group is having the benefit of an entire team behind us to support you
and your practice. For example, if your team needs to shift gears on marketing your practice, we have an entire
marketing team who’s got your back!
- We host workshops throughout the year in various cities, including our Ultimate Veterinary CSR Bootcamp
Roadshow. These in-person training events are designed to help veterinary teams sharpen their skills and grow
together. - We can also bring customized workshops directly to your team, delivering hands-on training at your practice.
- Check out our social media for upcoming events, or fill out the form below if you’d like more information!
- Our Compassion-Satisfaction Accredited Workplace (CSAW) Program is the first industry-specific accreditation
focused on veterinary team well-being, workplace culture, and leadership growth. Through structured
evaluations, expert-led training, and ongoing support, CSAW helps practices create a thriving, people-first
work environment. - You may have been a frequent visitor to the VetSupport Online Store, and we’d like to thank you for being a
loyal customer! We’ve grown our store and have a new platform that will grow with us - The Encore Vet
Store! Check out all our resources and workbooks on our new online store, including:- The Guide to Becoming a Leader in a Veterinary Hospital
- The Ultimate Veterinary Guest Experience Workbook
- and so much more!
- Through our Encore Online Academy, we offer a variety of on-demand courses, fit for a variety of roles within the veterinary practice. From our ULTIMATE Veterinary Client Experience: Phone Skills and Client Service Sharpener course to our popular OSHA Safety Officer Certificate Program, providing 4 hours of CVPM CE Credit, we have learning opportunities for everyone!
meet brenda medina,
lead consultant at
Encore Vet Group
“Watching practice leaders come together, grow together, and achieve their goals is all the validation I need to keep doing what I love most, which is helping practices achieve new heights.”
meet carol hurst, growth
implementation specialist at Encore Vet Group
meet carol hurst, growth
implementation specialist at Encore Vet Group
It is with great enthusiasm that we recommend Brenda Medina. Since we began working with Brenda in 2014, she has proven to be an invaluable asset to our organization. Her ability to streamline processes has significantly enhanced our operational efficiency, resulting in measurable improvements in both profitability and overall performance. Brenda consistently brings fresh, innovative ideas to the table, staying ahead of industry trends and implementing the latest management standards to keep our organization competitive. Her dedication to excellence and forward-thinking approach have not only benefited our business but also inspired our team to embrace continuous improvement.
Central Kentucky Veterinary Center
Cliché as it sounds, our leadership team would not be where it is today without Carol. Carol worked closely with our very green leadership team through a huge transition. She helped us to refine skills, but more importantly taught us new ones to help us succeed and continue to grow our practice, staff and ourselves. Her ability to guide and teach with open-ended questions and lessons resulted in our team not only being able to get through the weeds and identify the root of the problem but she encouraged us to dig deep develop effective solutions! She has a magical way of guiding and empowering! Over the years our practice has grown from one location to 3! Without the foundational skills we learned from Carol that growth could have fractured our structure. Instead, we thrived! Carol is an invaluable resource, her continued support and mentorship have also led to not only myself getting my CVPM certification, but it has helped me to mentor my 3 Practice Managers and guide them through the CVPM journey.
Everhart Veterinary Medicine
The staff members at our veterinary practice have struggled with communication and getting on the same page. The conflicts were weighing very heavily on our morale and began to affect patient care and customer service. Brenda took the time to get to know our situation and helped us pinpoint the most important issues that needed to be addressed. We broke down the challenges, and together, we devised a game plan of how we can correct these issues. For the first time in a long time, I’m excited about the future and how our practice can be a fun and exciting place to work again!
Airport Animal Clinic
Our Consulting & Coaching Process.
We believe in a hands-on, collaborative approach to veterinary consulting. Here’s how we work with your practice:
1
Initial Consultation
We begin by understanding your practice’s unique goals and challenges through an in-depth veterinary consultation.
2
Assessment & Planning
Our team conducts a thorough analysis of your practice and creates a strategic plan designed to address key areas like veterinary inventory management and client retention.
3
Implementation
We offer hands-on support to execute the plan, ensuring you have the tools to improve veterinary client communication, operational efficiency, and more.
4
Ongoing Support
We provide continuous monitoring and adjustments to ensure long-term success, focusing on increasing veterinary revenue and maintaining team satisfaction.
