Inspiring the spirit & effectiveness of veterinary teams.
Encore Performance Academy
The Encore Performance Academy offers leadership and professional education courses designed to grow leaders and build stronger practices. Throughout your training with Encore, you’ll brainstorm with fellow practice leaders, troubleshoot problems as a group, and participate in unique roleplays to put what you’ve learned into practice.
Meet Michelle Winter, Creator of the Encore Performance Academy
Michelle Winter, CVT, CVPM, CVJ runs the Encore Performance Academy and strives to continually provide opportunities to strengthen people, teams, and practices. Michelle has experience managing practices, consulting, and speaking nationwide. Most notably, she is known for creating and managing the Patterson Veterinary University educational programs.
“Culture is a reflection of the quality of leadership.”
Michelle Winter, CVT, CVPM, CVJ
Vice President of Operations
Business & leadership training:
empowering your mindset, equipping your skill set
Our approach to training begins with improving your leadership skills and transforming your mindset. These courses are in person at our home office in Saratoga Springs, NY, and other hubs around our practices.
Influential leadership
Define core cultural influencers including a meaningful vision and mission, which allow influential leadership to take hold.
Strategic leadership
Perform a gap analysis between your practice’s current state and its defined vision, then determine strategies to close that gap.
Developing leaders
With influential and strategic leadership activities in motion, other leaders have an opportunity to take ownership of important functions and projects. These rising leaders learn the benefits of 360° leadership.
Inventory management
Spending 20% of the practice revenue on products should come with education. Gain confidence and knowledge for leading this important function. Inventory management is much more than ordering and receiving products!
Safety training
Onsite training allows one-on-one interactions with your safety coordinator and a safety consultant. With guidance, develop standards to confidently lead safety in your practice and to be ready should OSHA come knocking.
Doctor communication
Positive communication enhances patient care and encourages a deeper veterinarian-client-patient relationship. It is also the cornerstone to building a more confident, resilient, and effective hospital team.
Continued support
well beyond the classroom
Training doesn’t end when you finish class. You’ll continue to receive operational support for as long as you need it. Our field operations team, led by Michelle Winter, is dedicated to providing ongoing coaching and guidance, ensuring that you have the tools and resources to thrive!
“I cannot express how grateful I am to have been given the opportunity to be part of the Influential Leadership course. I am a better teammate & leader because of it. Having leaders like the trainers is something I hadn’t experienced until finding Encore.”
Before even starting with Encore, I already felt like ‘this is way too good to be true,’ but that thought has been continuously proven false day after day.
Ali Cordera
Practice Manager | Mint Hill Animal Hospital
