We grow leaders at Encore Performance Academy

We grow leaders at Encore Performance Academy

At the Encore Performance Academy, we offer leadership and professional education courses designed to grow leaders and build stronger practices from the inside out. Throughout your training with Encore, you’ll brainstorm with fellow practice leaders, troubleshoot problems as a group, and participate in unique roleplays to put what you’ve learned into practice.

Encore Performance Academy


Class Size


in 2019


in 2020


Leaders Grown
Each Year

Member at the Encore Performance Academy

Culture is a reflection of the quality of leadership.

Michelle Winter, Director of Education and Training

Meet your director of education & training

Michelle Winter, CVT, CVPM, CVJ runs the Encore Performance Academy and strives to continually provide opportunities to strengthen people, teams, and practices. Michelle has experience managing practices, consulting, and speaking nationwide. Most notably, she is known for creating and managing the Patterson Veterinary University educational programs.


I cannot express how grateful I am to of been given the opportunity to be part of the Influential Leadership course. I am a better teammate & leader because of it. Having leaders like the trainers is something I haven't experienced until finding Encore. Before even starting with Encore, I already felt like ‘this is way too good to be true’, but that thought has been continuously proven false day after day.

Ali Harkey, Practice Manager
Mills Creek Animal Hospital

ali harkey

Leadership training: empowering your mindset


Our approach to training begins with improving your leadership skills and transforming your mindset. These courses are in-person at our home office in Saratoga Springs, NY:


Influential leadership

Define core cultural influencers including a meaningful vision and mission, which allow influential leadership to take hold.


Strategic leadership

Perform a gap analysis between your practice’s current state and its defined vision, then determine strategies to close that gap.


Developing leaders

With influential and strategic leadership activities in motion, other leaders have an opportunity to take ownership of important functions and projects. These rising leaders learn the benefits of 360° leadership.

Continued support well beyond the classroom

Training doesn't end when you finish class. You'll continue to receive operational support for as long as you need it. Heather Prendergast, our Director of Operations, has worked with Michelle for years and what Michelle teaches in the classroom is supported by Heather's role in operational support for our practices. Practice support calls happen regularly, and Heather continues to influence positive leadership and culture as she coaches our practice leaders.

DVM with dog at Encore Performance Academy
a class of students at Encore Performance Academy

Business training: equipping your skillset


Our business courses give your team additional skills to excel at their jobs. Courses are available in-person at our headquarters in Saratoga Springs, NY as well as in practice.


Inventory Management

Spending 20% of the practice revenue on products should come with education. Gain confidence and knowledge for leading this important function. Inventory management is much more than ordering and receiving products!


Safety Training

Onsite training allows one-on-one interactions with your safety coordinator and a safety consultant. With guidance, develop standards to confidently lead safety in your practice and to be ready should OSHA come knocking.


Doctor Communication

Positive communication enhances patient care and encourages a deeper veterinarian-client-patient relationship. It is also the cornerstone to building a more confident, resilient, and effective hospital team.

Are you interested in the Encore Performance Academy
and already work in an Encore practice?
We'd love to have you in class!

Contact your Practice Manager or Medical Director for more information